1. Checks and Fraud Procedure
All our signups go through a fraud detection process. Our verification department would cross-check all the information given during the signup. This is done to establish that the account holder is aware of what they have purchased as also the fact that the signup has been made with their knowledge.
All charges are shown in INR. Payments are to be made in the currency you select. We accept the following types of payment:
PayPal (Debit Card using Paypal can also be done)
Bank Wire transfer
3. Billing Cycles
We accept monthly, quarterly, semi-annual & annual payments.
4. Bank / Wire Transfer
Accounts paid for by wire transfers & bank transfers would be setup only after we get proof of the payment being done. A copy of the receipt of the payment has to be sent to our billing department. Customers may scan the receipt or take a screen-shot of the same & email it as an attachment to firstname.lastname@example.org or billing support department. Such accounts would be setup after the copy of the bank / wire transfer receipt is received and payment is 100% complete.
5. Changing Cycle or Service
We require a written authorization in the form of an email or support ticket for requests to change billing cycles, contact email address & cancellation / termination of services. Requests on live-chat, skype, teamspeak or the toll free number for the same would not be accepted.
6. Billing Notificiations
We send renewal reminders 7 days before the actual renewal / due date. This is done so that our clients get enough time to arrange for the funds required. A second reminder is also sent before the actual due date. The third & final reminder is sent on the day of renewal itself.
7. Suspensions & Termination
No grace period is given to accounts. They will be suspended on the 1st day of the account being past due. A notification email is sent informing the customers about the hosting service being suspended. We allow up to 3 (three) days after the account has been suspended for the renewal to be paid and the original service re-activated. The account is terminated meaning all files and related service configurations deleted once this period of 3 days is over. Under no circumstances would we provide a backup of the service once a service has hit suspended.
8. Charge Backs
ServerDeals.in does not allow charge backs to occur to its merchant accounts and contracts with any credit card supplier internationally. It is not recommended to initiate a charge back hence the customer agreed to the billing policies (this document) and the terms and conditions outlined in this document and ServerDeals.in will use this document and customer agreements at the time of the order to wholeheartedly fight a charge back dispute.
Any charge back dispute will immediately result in suspension of the account and another charge will be applied to the customer to resume services after the chargeback process is complete. Any customer, who provides a credit card charge back in response to a bill and/or order placed, will be subject to collections and legal action.
Charge backs are never an acceptable means of attaining a refund. By ordering a service from ServerDeals.in you are bound by these terms and conditions and must follow and agree to them. The following amounts will be applied for all charge backs: Rs. 1000 Charge back processing fee, Rs. 1000 penalty for charge back usage.
9. Terminated Accounts
Accounts terminated due to any hosting violation, breach of our policies (TOS & AUP) are not entitled to any sort of refund what-so-ever. Instances where ServerDeals.in has had to delete or terminate accounts (after having evidence to substantiate the charges / violations) due to complaints of copy-right infringement, internet watchdog complaints would also not be entitled for any refund at all.
10. Billing Information
You can update your billing information from the Client Area. If incase , you do not have the access to change for some of the information, you need to contact our Billing Department via Helpdesk & the changes would be done in 24 hours. Periodically it may become necessary for us to contact our customers regarding account status. If the information provided to us is not current, it may lead to a failure to receive notices. Customers are solely responsible for keeping all personal and billing information current at all times. We are not responsible for actions that are taken as a result of a customer’s failure to respond to our notices.
At any point of time, in cases where compensation has to be given for not having been able to provide the services guaranteed on the website, the amount would not be more than 50% of 1 month’s hosting fees and if the service was usable for a period longer than 72 hours pro-rata compensation will be provided for the rest of the period.
Please email email@example.com for any further queries or clarifications.